BuildStar Wholesale Resources  Suppliers Access Online Technical Support

This section will address any issues you may have while using your Suppliers Access. We will attempt to address the most common problems experienced by our members; and provide some quick answers that may help make using your Suppliers Access much easier. For answers to more specific questions not listed here we do provide email Tech Support at trpnet@hotmail.com . Scroll down to see the answers to your questions below.

Q-#1 I paid but I cannot access the suppliers. Why?

• A-When you paid for your Suppliers Access through Clickbank you need to click on the 'Continue' link that will allow you to be re-directed to your access page. If you do not continue after your purchase then you will only see the same web page where you placed your order in the beginning. To get your access re-sent to you please email our tech support division and send a copy of your Clickbank purchase invoice for verification, and you will receive your access link again by email.

• This password system only works on Microsoft Internet Explorer web browser so if you are using FireFox or Netscape, you cannot log in to your access. You must download the Microsoft IE from the Microsoft website for free and install it on your computer as your default browser.

•  If you cannot get Microsoft Internet Explorer on your computer then send us an email at trpnet@hotmail.com and one of our Tech Support personnel will assist you in getting your access to you.

Q- #2 I was able to access your suppliers web page yesterday but now I cannot access it today, how do I get back in?

• A-When you tried to re-access your Suppliers link you may have typed in the link incorrectly. When you do so you will continue to see the same sales page where you paid for your access. The access link must be entered exactly as you receive it, or you will see our regular sales page. To get your access re-sent to you please email our tech support division and send a copy of your Clickbank purchase invoice for verification, and you will receive your access link again by email.

Q-#3 I paid for my wholesale access but I did not receive my login information, What do I do next?

•  A-We are now requiring all of our paid members to register to get their password to access our wholesale resources. All lifetime members will still get the access they paid for. We are removing from our network those that have illegally accessed our resources, and also those who have receive a refund of their access fee in the past. We are sorry for the inconvenience this has caused but we want to insure that our paid members are getting the wholesale access that will help to build your business.

•  If you paid but did not receive your access login at all then please send us an email at trpnet@hotmail.com and send us your Clickbank or Paypal invoice number and our Verification Team will email you the link to sign up for your password login.

Q-#4 I signed up for my password and tried to login, but the password will not work, what is going wrong?

• When you sign up for your password login you are to receive 2 emails. The first email is to verify that you have your password and username in the system, the second email is your email address confirmation. You must wait for the second email and verify your email address before you can use your login. We get several emails from members that have tried to login right after they received the first email, but did not wait for the second email. That second verification email may take up to 24 hours to reach your email, depending on your server. Once you verify the email address you used to sign up for our access you will be able to login successfully to access our resources.

• If you accidentally deleted your second verification email before you used it to verify your login email address then you must sign up again using a different email address because that first email address will be permanently blocked for security reasons.

• To get the new link to sign up for your password you must email our Verification Team at trpnet@hotmail.com and send us your Clickbank or Paypal invoice number and for payment verification

Q-#5 I was able to login earlier today but now the password login will not work, can you help me?

• Once you begin logging in and then you exit the access page, you must wait another 15 minutes before you can re-login because this is a secure feature that prevents someone from coming behind you and accessing our website without authorization. It is better to wait until you are finished before you exit the access page or you must wait 15 minutes before you can log in again

Q-#6 I paid for my access but why are they asking me to pay again?

• A-If you type in the access link we provided incorrectly you will be re-directed back to our regular sales page. We are not requiring you to pay again for our Suppliers Access. You only need to pay one time for life. If you paid again we will gladly refund that second purchase. Please send send a copy of your Clickbank purchase invoice for verification, and we will refund your extra payment. To get your access re-sent to you please email our tech support division and send a copy of your Clickbank purchase invoice for verification, and you will receive your access link again by email.

• This password system only works on Microsoft Internet Explorer web browser so if you are using FireFox or Netscape, you cannot log in to your access. You must download the Microsoft IE from the Microsoft website for free and install it on your computer as your default browser.

• If you cannot get Microsoft Internet Explorer on your computer then send us an email at trpnet@hotmail.com and one of our Tech Support personnel will assist you in getting your access to you.  

Q-#7  I saw a seller listed yesterday and now they are gone, what happened?

• A-We perform updates to our Suppliers Access everyday to remove outdated seller information. This may include removing seller that fails to comply with our policies for remaining listed in our Suppliers Access. Additionally, we remove any seller whose inventory had run out and can no longer sell the product that they advertised with us. We monitor customer feedback on the sellers in our Network and any supplier with one legitimate complaint will be investigated and removed we find that they are performing any suspicious business practices.

Q- #8 I paid to access a seller's product but I do not see them on your website, are you trying to scam me?

• Whenever we update our Suppliers Access we may find that a seller has stopped selling the product on their website, no longer accepts secure payment terms or their website is not longer working. It is not our intention to deceive anyone into buying our Suppliers Access and not show the seller we promote. Suppliers information often changes daily without notice and we work quickly to provide the updates so that our buyers will not attempt to access a supplier that is no longer in business. We want our buyers to have the most accurate and updated information about the sellers in our Suppliers Network so we work every day to publish any updates as we receive them.

Q-#9 Your website said that the suppliers accept Paypal, but they have asked me for Bank Wire payments, is this some sort of scam?

• A-This is not a scam. We have seen many of our sellers whose Paypal account was frozen by Paypal because they were receiving so many payments in a short time. We not have over 1600 members in our Suppliers Network placing orders with our sellers. When Paypal audits their sellers accounts and see a sudden increase in payments they will freeze the account to investigate for any possible fraud activity. Usually their investigation takes 30 days before Paypal will restore the sellers account. We have seen our most legitimate sellers get their Paypal accounts frozen when they are doing nothing but legitimate business. The seller has no choice to accept Bank Wire payments to sell their goods until Paypal restores their account. If they decide to apply for a merchant account then that process takes about 30 days to complete.

• As a general rule the legit suppliers do offer Paypal because they are not trying to scam anyone. Even if their Paypal account is frozen they are still a legit seller who is trying to serve their customers.

• Keep in mind that a scammer will never offer to accept Paypal at all because they know that Paypal will reverse the funds if the goods are not delivered.

Q-#10 Some of the sellers in you access asked me to send then Western Union when I contacted them. Why do you have scammers on your list?

• A-Any seller asking a buyer to send Western Union is in direct violation of our Zero Tolerance Fraud policy and will be removed from our Suppliers Network immediately. We all know that anyone asking you to send Western Union to pay for goods is a total scammer. Legit sellers will never ask for such payments. Western Union is designed to send money to someone that you would not expect anything in return, so WU do not have any security or recourse for those sending cash. This is why the scammers love WU because they can get your money and run without a trace. Please email our Fraud email line at trpnet@hotmail.com and report this scammer. 

Q-#11 There are dead links in your wholesale list.

• A-Sometimes a seller has to stop doing business for some unknown reason; out or stock, domain expires, sickness, death etc. We work fervently to detect and remove any dead links from our Suppliers Network. Also we are adding new sellers every week, so continue to access our Suppliers Network for more updated wholesale resources.

Q-#12 I believe that one of your sellers is trying to scam me, what do I do about this?

• A-We are leading the fight against online scammers. If you believe that one of our sellers is trying to scam you then please email our Fraud email line at trpnet@hotmail.com and report this scammer. We will remove them from our Suppliers Network and publish their information in our Fraud Sellers web page at http://www.ibuildstar.com/Fraud_sellers.htm.